Privacy Policy

The Colour Boutique Pty Ltd

Last updated: 23 October 2026

1. Introduction

The Colour Boutique Pty Ltd (The Colour Boutique, we, us or our) respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, contact us, purchase a service, make a booking or participate in a personal colour analysis session or workshop.

We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.

By using our website or engaging our services, you acknowledge that you have had the opportunity to read this policy. Where consent is required for a particular use of your information, we will seek that consent separately.

2. Personal information we collect

The information we collect depends on how you interact with The Colour Boutique.

Information you provide to us

This may include:

• Your name, email address, telephone number and other contact details.

• Billing details, purchase information, payment status and transaction records.

• Appointment bookings, preferred dates, service selections and correspondence with us.

• Information you provide when making an enquiry, completing a form, registering for a workshop or subscribing to our newsletter.

• Photographs and other information you provide for online personal colour analysis.

• Colour analysis assessments, results, recommendations and related service records.

• Photographs or videos taken during in-person sessions, where applicable and with your permission.

• Marketing preferences and records of any consent you give for the use of photographs or other personal information.

Please do not send us information that is not reasonably necessary for the service you are purchasing.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, depending on our website configuration and the tools we use. This may include your IP address, browser type, device information, approximate location derived from technical data, pages visited, referring websites and information about how you interact with the website.

We may use cookies and similar technologies for website functionality, security, analytics and other purposes disclosed to you where required.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

3. How we use personal information

We collect, hold and use personal information for purposes including:

• Responding to enquiries and communicating with you.

• Processing purchases and payments.

• Managing appointments, cancellations and rescheduling.

• Providing in-person and online personal colour analysis services.

• Reviewing photographs, preparing personalised assessments and delivering results.

• Arranging and conducting included follow-up appointments.

• Managing workshops, group bookings and related communications.

• Maintaining business, transaction and accounting records.

• Improving our website, services and customer experience.

• Protecting the security of our website and preventing fraud or misuse.

• Sending newsletters, offers and other marketing communications where permitted and, where required, with your consent.

• Meeting applicable legal and regulatory obligations.

We will not use or disclose your personal information for unrelated purposes unless you have consented or the use or disclosure is otherwise permitted or required by law.

4. Online colour analysis photographs

Photographs are an important part of our online personal colour analysis service.

When you purchase an online assessment, you may be asked to email us photographs and provide other information required to conduct your analysis.

How we use your photographs

Your photographs will be used to assess your colouring, prepare your personalised results, deliver your purchased service and provide relevant follow-up support.

We may also use the photographs where reasonably necessary to administer your booking, respond to questions or resolve a service issue.

Your assessment photographs will not be published on our website, social media channels, newsletters or other marketing materials without your separate, explicit permission.

Email and storage

Photographs submitted by email will be handled as confidential client information and accessed only by people who need them for the purposes described in this policy, subject to any disclosure permitted or required by law.

Email is not completely secure. If you have concerns about emailing photographs, please contact us before submitting them so we can discuss the available options.

We take reasonable steps to protect photographs against loss, misuse, interference and unauthorised access or disclosure.

Photograph retention

We intend to retain original photographs supplied for online colour analysis for up to six months after delivery of your completed analysis, after which they will be securely deleted, unless an extension is reasonably necessary and permitted by law, or retention is required or authorised by law.

We may retain the completed analysis, relevant correspondence, transaction records and other necessary business records for different periods where reasonably required for customer service, dispute resolution, accounting or legal obligations.

Deleting original photographs does not necessarily mean that every related record is deleted at the same time. We will take reasonable steps to remove photographs from the storage locations and systems we control, subject to applicable retention requirements and technical limitations.

5. Photographs taken during in-person sessions

From time to time, we may offer to take photographs or videos during an in-person colour analysis session.

We will explain the intended purpose and ask your permission before taking photographs for purposes beyond what is reasonably necessary to deliver the service you have purchased.

You may decline to have photographs taken without affecting your ability to receive your colour analysis service.

Photographs taken for your personal reference or for administering your service will be handled in accordance with this Privacy Policy. Permission to take or retain a photograph does not automatically constitute permission to publish it.

6. Optional use of photographs for marketing

We may wish to use photographs or videos from colour analysis sessions to showcase our services, demonstrate colour comparisons or promote The Colour Boutique.

Any use of identifiable client photographs for marketing will be subject to separate, explicit consent.

Depending on the permission you provide, this may include use on:

• The Colour Boutique website.

• Social media platforms, such as Instagram or Facebook.

• Email newsletters and promotional communications.

• Other marketing materials, including before-and-after comparisons or examples of colour analysis results.

Where relevant, we will explain whether your name, image, colour analysis results or other identifying details will be included.

Providing marketing consent is entirely optional. You may decline without affecting your ability to purchase or receive a service.

You may withdraw your consent for future marketing use by contacting us at hello@thecolourboutique.com.au. We will stop future use and take reasonable steps to remove the relevant material from channels we control within a reasonable time, where practicable.

We cannot guarantee the removal of copies already shared by other people, content reposted by third parties or material retained by external platforms beyond our control.

We will keep a record of marketing permissions and any withdrawal of consent.

7. Newsletters and marketing communications

If you subscribe to our newsletter or otherwise consent to receive marketing communications, we may use your contact details to send you updates, offers, information about services, workshops and relevant news from The Colour Boutique.

You can unsubscribe from marketing emails using the unsubscribe facility provided or by contacting us directly.

We may continue to send necessary service-related communications, such as booking confirmations, appointment reminders and information relating to a purchase, even if you unsubscribe from marketing.

We will handle marketing communications in accordance with applicable privacy and electronic marketing laws.

8. Payments, bookings and third-party service providers

We may use external providers to help operate our website and deliver our services. Depending on the arrangements in place, these may include website hosting, email, payment processing, booking management, video conferencing, analytics and newsletter services.

Where reasonably necessary, relevant personal information may be shared with these providers so they can perform their services.

Payment information is handled in accordance with the arrangements and privacy practices of the relevant payment provider. We do not intentionally collect more payment information than is necessary to process and administer your purchase.

Third-party providers may store or process information in Australia or overseas. The locations, privacy practices and security arrangements depend on the providers and services we use.

We will take reasonable steps to understand the relevant providers' privacy arrangements and handle any overseas disclosures in accordance with applicable law.

We are not responsible for the independent privacy practices of third-party websites or services, which are governed by their own privacy policies and terms.

9. Cookies, analytics and external links

Our website may use cookies and similar technologies to support website operation, security, performance and analytics.

The information collected through these technologies depends on the tools and settings in use. Where applicable, you can manage cookies through your browser or the consent controls made available on our website.

Our website may also contain links to external websites. We encourage you to review the privacy policies of those websites, as we do not control their privacy practices.

10. Disclosure of personal information

We do not sell your personal information.

We may disclose personal information where reasonably necessary to:

• Service providers assisting us to operate our business.

• Payment or booking providers involved in your purchase or appointment.

• Professional advisers, insurers or other parties where necessary for legitimate business or legal purposes.

• Regulators, law enforcement agencies, courts or other parties where disclosure is required or authorised by law.

• Other parties where you have consented to the disclosure or another lawful basis applies.

We will take reasonable steps to limit disclosures to information relevant to the purpose for which it is shared.

11. Storage and security

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

Depending on the type of information, safeguards may include access restrictions, password protection, secure business accounts, appropriate storage arrangements and limiting access to people who need the information to perform their duties.

No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

If a data breach occurs, we will respond in accordance with our legal obligations, including any applicable requirements to notify affected individuals and the relevant regulator.

12. Access to and correction of personal information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We will respond to requests in accordance with applicable law. In some circumstances, we may be unable to provide access to particular information or make a requested change, but we will explain our response where appropriate.

To make a request, contact us using the details in Section 16.

13. Privacy complaints

If you have a question, concern or complaint about how we have handled your personal information, please contact us at hello@thecolourboutique.com.au with details of your concern.

We will review your complaint, make reasonable enquiries and respond within a reasonable period.

If you are not satisfied with our response, and the matter falls within the jurisdiction of the Office of the Australian Information Commissioner (OAIC), you may be able to lodge a complaint with the OAIC. Information is available at www.oaic.gov.au.

The availability of a complaint process or particular privacy rights depends on the laws that apply to our business and the circumstances of the complaint.

14. Overseas disclosure

Some third-party providers may store or process personal information outside Australia.

The countries involved depend on the providers and services we use. We will review those arrangements and, where applicable, take the steps required under Australian privacy law before disclosing personal information to overseas recipients.

If we are required to specify particular overseas countries in this policy, we will update this section once those arrangements have been verified.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology or legal obligations.

The current version will be published on our website with its latest update date. We encourage you to review it periodically.

16. Contact information

For questions about this Privacy Policy, requests to access or correct personal information, privacy complaints or withdrawal of marketing consent, please contact:

The Colour Boutique Pty Ltd

Email: hello@thecolourboutique.com.au
Website: thecolourboutique.com.au

We will handle your enquiry in accordance with applicable law and our privacy procedures.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to hello@thecolourboutique.com.au.